Sometimes, when you are working in the customer service industry you also expect the same level of customer satisfaction when you became the customer yourself.
Here's the scenario: in my previous post I was expressing my excitement to participate in the Looney Tunes Run this Saturday. But actually the singlet that I got was a medium size one. Too fit for me and I feel like a stuffed hotdog. But the peeps from Timex Ayala promised me to go back today and get my large singlet as replacement. But unfortunately, the salesgirl (not the person in charge of the registration) told me that she forget to tell the POC about my singlet. It was an outrage! I felt duped!
I can recall that she was the one who handed me the singlet and PROMISED me to get back today to get a replacement. But when I arrived, she just says the one most abused Bisdak word we always say.. "AMBOT!". toink.
Good thing I maintained my composure and ask her politely when and what time will I be back so I can get the large one. She says the person in charge (POC) is "comming na daw". So I decided to go to Runnr hoping they are still on sale. But unfortunately the sale ended yesterday. Sayang jud!
After a while, I decided to go back to Timex hoping the POC is there already but to no avail. And the sad part was, they want me to go back at 1pm because for sure the POC will be there. I told them (this time starting to make my point!) that I just got out from my shift at 9am and waited for one hour for the mall to open just to get to Timex for my singlet. This is the same thing I told them yesterday.
But still the saleslady uttered those abused words "Ambot Sir uy, what time jud to moanhi. But niingon man to nga padung na daw". So I told them back that I cant afford to wait because Im tired and I havent had sleep yet. But another saleslady even interrupted with me and said, "wala man mi mahimo ana sir."
WTF! the mere fact that I am the customer here and they are at fault because they forget to inform the POC about my singlet and ako na hinuon ang agrabyado!!!!
I asked if i can get my reimbursement and they said yes. But as soon as the POC will arrive. F*ck! they are not even apologetic with what happened.
Now here's my problem: modagan ko or dili? Murag nawad-an nako ug gana ba. This is more or less the same experience I had during the distribution of singlets for the Great Lapu-lapu Run 2. Disorganized kaayo! Wa pa gani kasugod! and by god, it's freakin P400!!!!!
modagan nalang ko sa Kapamilya Run 2010 kay makatabang pako sa Bantay Bata 163 and ABS-CBN Foundation maski Kapuso ko by heart!!!
To those 2 salesladies down at Timex Ayala??? Get a life!!!
